Frequently Asked Questions

We believe in clear answers and beautiful craftsmanship. Below you’ll find details about custom orders, shipping, care, and policies - so you can shop with confidence.

Custom Order Inquiry

🪵About Our Products

  • Yes. Every piece is designed, crafted, painted, poured, finished, and packaged in our Upstate New York workshop. We do not mass-produce or outsource our work.

  • They do—and intentionally so. Because we work with natural wood and handcrafted techniques, each piece will have its own grain patterns, character marks, and subtle variations.

  • We primarily work with:

    • Locally and ethically sourced hardwoods (especially black walnut)

    • Professional-grade epoxy resin

    • High-quality acrylic paints

    • Durable sealants and finishes

    • Occasionally, we incorporate select specialty hardwoods sourced through our trusted local supplier when a design calls for a specific natural tone or grain pattern. Our focus, however, remains on the rich character of domestic hardwoods.

    • Yes. Our charcuterie boards and serving pieces are finished using professional-grade WiseBond epoxy resin that meets FDA food-contact safety standards when fully cured.

    • All epoxy surfaces are allowed to cure for a minimum of 30 days, ensuring they are fully hardened, inert, and safe for serving foods such as cheeses, fruits, breads, and appetizers.

    • While our epoxy is suitable for food contact, we recommend using these pieces for serving rather than heavy cutting or chopping to preserve the finish and longevity of the board.

✨Custom & Personalized Orders

  • Yes — we offer custom work on select handcrafted pieces.

    Custom orders are available for:

    • Furniture (including tables and statement pieces)

    • Charcuterie and serving boards

    • Wood cutting boards

    • Cheese slicers

    • Select epoxy resin wall art

    At this time, we do not offer custom designs for wreaths, painted canvas wall art, or tabletop décor.

    Custom availability may vary depending on current workload and materials.

    Because our pieces are created in small batches, custom availability can fill quickly during peak seasons.

  • Use our website chat or contact form and include:

    • Item type

    • Preferred size

    • Color/style ideas

    • Timeline

    • Budget range (optional).

  • Most custom projects take approximately 4–6 weeks depending on complexity and seasonal demand.

    This timeline allows for proper material preparation, design coordination, epoxy curing (a full 30-day cure is required for food-contact surfaces), finishing, and final quality inspection.

    Larger furniture pieces, including custom tables, typically require 8–10 weeks to allow for proper build time, epoxy curing, finish curing, and final quality inspection.

    Because each piece is created in small batches, we focus on craftsmanship over speed to ensure lasting quality.

    • We’re happy to confirm colors, materials, and overall design direction before production begins.

      Because each piece is created by hand, we don’t offer full digital mockups or revisions once work is underway. However, we keep our custom clients involved throughout the process by sharing behind-the-scenes photos and occasional live videos as their piece comes to life.

      For personalized items, we do provide a digital mockup showing the exact wording, layout, and font before carving to ensure accuracy and approval.

      This approach allows for both creative freedom and clear communication throughout the process.

📦Ordering & Payment

  • We accept major credit cards, debit cards, and secure online payments such as PayPal through our website.

  • At this time, we do not offer in-house payment plans.

    All custom orders require a 50% non-refundable deposit to begin production, with the remaining balance due prior to completion or delivery.

    We do accept PayPal, which may offer installment or payment options through their platform, subject to PayPal’s terms and approval.

  • If your order has not yet entered production, please contact us as soon as possible.

    All custom orders require a 50% non-refundable deposit. Once production has begun, cancellations will forfeit the deposit, as materials and shop time have already been allocated to your project.

    Because each custom piece is made to order, changes, returns, or cancellations must be submitted in writing for review and approval. Approved modifications may be subject to price adjustments or restocking fees.

🚚Shipping & Delivery

  • We ship throughout the United States.

    For customers in Upstate New York and surrounding areas, local delivery or pickup may also be available by arrangement, particularly for larger furniture pieces. Please contact us prior to ordering to confirm availability.

  • In-stock items typically ship within 3–5 business days. Custom items ship once completed.

  • We carefully package each order using protective materials, branded wrapping, and secure boxes to ensure safe delivery.

  • For customers in Upstate New York and surrounding areas, local delivery or pickup may also be available by arrangement, particularly for larger furniture pieces. Please contact us prior to ordering to confirm availability.

  • Please contact us within 48 hours of delivery with clear photos of the packaging and the item.

    We closely monitor all shipments, and many of our delivery partners provide delivery confirmation photos. This helps us quickly assess any issues and work with you to resolve them as efficiently as possible.

    Our goal is always to ensure your piece arrives safely and in beautiful condition.

🧼Care & Maintenance

    • Hand wash only

    • Never soak

    • Dry immediately

    • Oil regularly with food-safe board oil

    • Avoid dishwasher use

  • Wipe with a soft damp cloth. Avoid abrasive cleaners or scouring pads.

  • Our epoxy finishes offer excellent UV resistance and are designed to maintain their clarity and color over time.

    However, like all epoxy products, prolonged exposure to direct sunlight may eventually cause subtle changes, including slight yellowing. For best long-term results, we recommend displaying epoxy wall art in areas with indirect or filtered light rather than constant direct sun.

    This helps preserve the original beauty of your piece for years to come.

🎨 Artwork & Décor

    • Yes. Each painting and epoxy art piece is individually created and will never be exactly duplicated.

  • Our canvases come sealed and ready to hang. Framing is optional and left to the customer’s preference.

  • Many of our pieces are one-of-a-kind or created in small batches, so exact duplicates are rarely available.

    When a design or collection sells out, we often create new interpretations inspired by the original—such as updated paintings, fresh epoxy color variations, or new board sizes—rather than exact replicas.

    If you love a sold-out piece, feel free to reach out. We’re often happy to suggest a similar option or create something inspired by your favorite design.

💬 Customer Support

    • You can reach us through:

      • Website chat

      • Contact form

      • Email

      • Social media messages

      For local and returning custom clients, text communication may also be available by arrangement.

      We typically respond within one business day.

  • Yes. We collaborate with interior designers, realtors, and corporate gifting clients. Contact us for partnership inquiries.

♻️ Sustainability & Ethics

    • We focus on ethical sourcing, durability, and small-batch production.

      While we do use epoxy resin in select pieces, we prioritize responsibly sourced domestic hardwoods, long-lasting construction, and intentional craftsmanship designed to be enjoyed for years—not replaced seasonally.

      We believe sustainability begins with making fewer, better pieces and working with trusted local partners whenever possible.

  • We source our hardwoods from trusted local suppliers, including Butler Hardwood Lumber and Flower City Milling.

    Much of the lumber they mill comes from locally felled trees provided by regional tree and landscape professionals. These logs are carefully milled into slabs rather than discarded, allowing us to give new life to wood that might otherwise go unused.

    We prioritize domestic hardwoods and work closely with suppliers who value quality and responsible sourcing.

❤️Returns & Policies

    • Due to the custom and handcrafted nature of our work, all sales are considered final.

      Returns are only accepted with prior written authorization from Nightshade Nook Décor and must be accompanied by an approved return authorization (RA) number. Unauthorized returns will be refused.

      If a return is approved for reasons other than damage or defect, it may be subject to handling or restocking fees.

  • Your satisfaction matters to us. If something isn’t right, please contact us and we’ll do our best to help.

🌙 About Nightshade Nook Décor

    • We’re a family-run studio founded by Niki and Jeff, fueled by creativity, coffee, and a love for meaningful design

  • We are based in Upstate New York and proudly serve customers nationwide.

Still Have Questions?

If you don’t see your question here, feel free to reach out. We’re always happy to help you find something special.

📩 Contact us anytime through our website chat or contact form.