How Custom Orders Work

“You dream it, I’ll build it.” – Jeff

From mantels to charcuterie boards, every custom order begins with your vision and ends with a handcrafted piece built to last. Here’s how our custom process works — from first conversation to final delivery.

1. Let’s Talk Design

Every custom project starts with a conversation. We’ll chat about your space, your style, and the function you’re looking for — whether it’s a live-edge dining table, a mantel, or a one-of-a-kind charcuterie board.

For larger furniture or built-in pieces, we’re happy to come to your home or space to take measurements and get a feel for your layout and lighting. Seeing your space helps us design proportions, flow, and finishes that complement your home perfectly.

Once we’ve settled on your concept, we’ll provide a written quote and estimated completion timeline based on our current production schedule.

2. Getting Started

A 50% deposit secures your materials and your spot in our production queue. This also covers design time, finish samples, and any special sourcing required for your piece.

Once your deposit and specifications are received, production is scheduled and your project officially begins!

3. The Build

This is where the magic (and sawdust) happens. We’ll select and prep your wood, pour or finish your epoxy, and shape the piece to fit your design.

We’ll keep in touch throughout the process and can share progress photos along the way if you’d like a behind-the-scenes peek.

Custom builds typically take 12–18 weeks, depending on size, design complexity, and material availability.

4. Finishing Touches

Once your piece is complete, we’ll apply its final oil, wax, or epoxy finish — the same care and process we use on all our handcrafted work. Each piece is thoroughly inspected before leaving our studio to ensure the quality meets our standards (and yours).

The remaining balance is due before delivery or shipment.

5. Delivery & Shipping

We offer free local delivery within our Upstate New York service area and ship nationwide via trusted freight carriers for larger items.

Crating, packaging, and freight costs are calculated based on size, weight, and destination — and we’ll confirm those details before your final payment.

Your piece will arrive safely packed and ready to enjoy.

6. Warranty & Care

All custom pieces are covered by a one-year workmanship warranty.
That means we stand behind the quality of our materials and craftsmanship. Normal wear, misuse, or exposure to extreme conditions isn’t covered — but we’re always happy to help with product care questions or refinishing advice.

7. Storage Policy

We ask that all completed items be shipped or delivered within 30 days of completion.
If you need us to hold your piece longer, a $300 monthly storage fee will apply.

8. Our Commitment

Every custom project is personal to us — it’s your vision, brought to life with our hands. From sketch to sanding block, we’re honored to craft something that becomes part of your home’s story.

Each custom project is a collaboration — your dream, our hands. We’re so grateful when someone invites us to build a piece that’s uniquely theirs. Thanks for letting us do what we love, one project at a time.

📄 For detailed information about deposits, timelines, and warranty coverage, please visit The Fine Print: Custom Order Policy.

📧 Have questions or want to start your project? Email us at info@nightshadenook.com — we’d love to hear what you’re dreaming up.